It’s a nightmare situation for any parent; a routine trip aboard a train and then suddenly you realise your child is missing.
This is exactly how things unfolded for one of our customers earlier this year.
Boarding a Western Suburbs line service at Strathfield, a mother and her 12 year old son were soon separated when the boy went looking for a toilet onboard the train.
When the boy didn’t return, his mum understandably began to panic. Overwhelmed with fear, she contacted the guard through the passenger emergency system.
It was then that Aneet Pala, the Guard on the train, took control and helped the mother stay calm whilst ascertaining vital information so the search could commence.
“It was a pretty normal journey until I received a call on the intercom from a very distressed lady,” said Aneet.
“I convinced the lady to join me in the guard’s compartment so we could look at the CCTV cameras.”